Appointments: (830) 379-6300
520 East Donegan Street, Seguin,TX 78155
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Policies

Immunization Policy

Immunizations are a critical part of maintaining your child's health.  Immunization helps protect other children from disease as well.  It is therefore the policy of Cornerstone Pediatrics that ALL children must be fully immunized on schedule.  Parents wishing to delay or forego immunizing their children are asked to seek care elsewhere.

Billing Policy

For families with commercial health insurance, we will bill your insurance company first. If there is a copay due, that must be paid at the time of the visit. For families with coinsurance and deductibles, we require a valid credit card be kept on file. When we receive the explanation of benefits from the insurance company, we will charge your card for any balance you owe. You will receive a receipt in the mail.For families who are self-pay, payment in full is expected at the time of the visit.

Please keep in mind that it is YOUR RESPONSIBILITY to know the details of your health coverage. With the many health plans that we accept, we cannot know each family's policy details. Important things for you to know include the following:

  • Copayments for office visits
  • Deductibles
  • Coinsurance amounts
  • Coverage limits (especially as they apply to preventive care visits)
  • Vaccine coverage
  • In-network providers for lab and radiology services

Also, from time to time, we may recommend treatments or testing that are not covered by your insurance. We make medical decisions based on what we believe is best for your child, not based on what insurance companies pay for. Please understand that we are trying to provided the best care for your child.

Late Policy

We make every effort to see patients on a timely basis and we respect your time. Coming for your appointments on time helps us to achieve that goal. Should you be more than ten minutes late for your appointment, you will be asked to reschedule. Repeated lateness may result in dismissal from the practice.

No-Show Policy

Should you be unable to make a scheduled appointment, please call to cancel so that we may offer that time to another family. Failure to appear for a scheduled appointment without cancelling will result in a $30 charge. Repeatedly failing to appear for appointments may result in dismissal from the practice.
 

Emergency Room/Urgent Care Policy


Dr. Stephens is available 24 hours per day via the answering service or the Page My Doctor button, which is available on our web site home page and also in our mobile app.  We ask that you call prior to going to the emergency room or urgent care.  In most cases, the trip can be avoided.  Unless you feel you need to call 911, please call us first.  Repeated misuse of the emergency room/urgent care center may result in dismissal from the practice.